Warranty services for Hartan® strollers
| Faulty part |
complaint |
remark |
1 year |
2 years |
10 years* |
| frame |
Scratches & rust |
Natural wear and tear |
No |
No |
No |
| frame |
Powder coating chipped off |
|
Yes |
No |
No |
| frame |
No function |
|
Yes |
Yes |
Yes |
| frame |
Noises / Squeaking |
|
No |
No |
No |
| Parking brake |
Non-functional |
Everything except adjustment |
Yes |
Yes |
Yes |
| Parking brake |
Non-functional |
Adjustment only |
Yes |
Yes |
Yes |
| front swivel mechanism |
No or reduced function |
|
Yes |
Yes |
Yes |
| Air chamber wheels |
worn tire tread |
Natural wear and tear |
No |
No |
No |
| Air chamber wheels |
Flat tire |
Natural wear and tear |
No |
No |
No |
| Solight Eco Tire Set |
worn tire tread |
Natural wear and tear |
No |
No |
No |
| Solight Eco Tire Set |
Eggs, broken |
|
No |
No |
No |
| Seat and carry bag locking mechanism |
Non-functional |
Broken parts |
Yes |
Yes |
Yes |
| Sliding handle cover |
Damaged |
|
No |
No |
No |
| Sliding handle cover |
Stretches on the push handle |
|
No |
No |
No |
| Play bar |
Broken |
|
Yes |
Yes |
Yes |
| Play bar |
Damaged foam/cover |
Natural wear and tear |
No |
No |
No |
| Faulty assembly |
|
|
No |
No |
No |
Warranty services for Hartan® accessories
| Faulty part |
complaint |
remark |
6 months |
2 years |
10 years |
| Bleach |
UV damage |
|
No |
No |
No |
| stains |
|
|
No |
No |
No |
| Mold and lint formation |
|
|
No |
No |
No |
| Damaged seams |
|
|
Yes |
No |
No |
| zipper |
Broken or non-functional |
|
Yes |
No |
No |
| snap fasteners |
Broken, fallen off |
|
Yes |
No |
No |
| Wash |
Enema, discoloration |
|
No |
No |
No |
| Tearing and Tearing |
|
|
No |
No |
No |
| belt |
|
|
Yes |
Yes |
Yes |
| Accesories |
|
|
Yes |
No |
No |
Exclusion of warranty claims
| Notice |
Description |
| No guarantee |
when purchasing used products |
| No guarantee |
when purchasing from unofficial or unauthorized resellers |
| No guarantee |
in case of improper handling or overuse of the product |
| No guarantee |
Failure to comply with the permissible total weight |
| No guarantee |
in the event of improper care, maintenance or repair by the warranty holder or unauthorized third parties |
| No guarantee |
when installing third-party parts or parts that have not been expressly approved by Hartan® |
| No guarantee |
in case of product changes that have not been expressly approved by Hartan® |
| No guarantee |
when using third-party accessories |
| No guarantee |
Failure to comply with the regulations and instructions for operation, handling and care in the operating manual |
| No guarantee |
in case of defects caused by natural wear and tear, external influences, environmental factors, lack of maintenance, lack of care (e.g. rust, scratches, corrosion, accident, hail, ice, snow, flooding, high humidity, animals) |
*Only within Germany, strollers purchased online or from official Hartan® retailers, no express delivery, no island surcharges
